Frequently Asked Questions
FAQ stands for questions our users ask most often about Wraqi. Expand any question below to read the answer.
Registration & digital identity
1. How do I register?
Register easily with your national identity card by following the indicated steps. At the end of the registration, you will receive an ID and a temporary password. Upon your first login, you will need to change this password to access your account.
Registration is done via the My Digital Identity application, which offers several secure authentication methods: facial recognition (for both old and new cards) or PIN code (for new cards).
2. What is the e-Gov Wallet?
The e-Gov Wallet is a digital space allowing access to online administrative services. It currently allows:
- electronic signature of documents,
- certification of true copies,
- e-residence certificate.
Other services will be added soon.
3. How do I get the PIN code for my card via the My Digital Identity application?
The PIN code is generally provided with your card. If you do not have it, you can reset it directly from the Mon eID application.
Service availability
4. Where is the service currently available?
The service is fully available online and does not require any travel to an administrative office.
5. When will this service be available in my city?
The service is accessible everywhere online. You can use it directly from your home without needing to travel. If needed, our online chat is available to assist you.
Security & compliance
6. How is the security of my information guaranteed?
The security of your data is a priority. All information is encrypted and complies with international security standards. The service is also authorized by the CNDP (A W 497/2024), guaranteeing the protection of your personal data.
Electronic signature & verification
7. How do I sign a document electronically?
To sign a document electronically:
- Fill in the information and upload your document.
- Make the payment for the service.
- Sign the document electronically.
You will then receive your electronically signed document, accompanied by an authenticity certificate.
It is also possible to add multiple signatories. Each signatory receives a notification indicating they have been added as a signatory to a document and is invited to sign by logging into their space.
8. How do I verify the authenticity of my document?
Two methods are available:
- By reference: enter the document’s reference.
- By upload: upload the signed document to access the signature information.
9. What types of documents can I sign or certify on Wraqi?
The list of documents that can be signed or certified is available via the link: “List of document types to sign or certify”.
10. Is my electronically signed document compliant with the law?
Yes. Electronic signatures comply with current regulations. You can consult the applicable laws via the DGSSI link.
Prepayment
11. What is the prepayment service?
The prepayment service allows you to recharge your account with a number of electronic signatures in advance.
Advantages:
- time-saving,
- simplified management,
- enhanced security,
- advantageous rates for volume purchases.
12. How do I recharge my signature balance?
- Log in to your user space.
- Click on “Recharge my balance”.
- Choose the number of signatures.
- Pay with your bank card.
Your account will be recharged immediately.
13. Can I use my prepaid signatures for all services?
Yes. Prepaid signatures can be used for all services requiring an electronic signature on the application.
14. Do prepaid signatures expire?
No. Prepaid signatures have no expiration date and can be used at any time.
Documents & collaboration
15. Can I sign a document with multiple people?
Yes. You can add multiple signatories to the same document. Each signatory receives an invitation to sign the document to which they were added.
16. Can I download my signed document?
Yes. Once the signature is completed, you can download your signed document directly from your user space. The signed document is also sent to the signatory’s email inbox.
17. How long does it take to receive my document after the request?
All documents requested on Wraqi (electronic signature, certified true copy, or e residence certificate) are available instantly after the signature.
Support, disputes & integration
19. What should I do if an administration refuses a document issued by Wraqi?
In case of refusal, you can request a written refusal from the concerned administration. If necessary, you can also file a complaint on Chikaya.ma and inform our team so we can assist you.
20. What should I do if I encounter a problem while using the service?
You can contact our support via the online chat available on the platform. Our team will help you resolve your issue.
21. Can I access my signed documents at any time?
Yes. All your signed documents are accessible at any time from your user space.
22. Is it possible to integrate Wraqi into my own platform?
Yes. For any integration request, please contact us at contact@wraqi.ma specifying the details of your needs.
e-Residence & organizations
23. How do I obtain an e-residence certificate?
The e residence certificate can be obtained instantly on Wraqi. Your address can be the one indicated on your National Identity Card (CNIE) or another address, upon presentation of proof.
24. How do I register my organization on the platform?
To register your organization, you must create an account and then access the “Organization Registration” section. Upload the Commercial Register (RC) to automatically retrieve the available information. You will then need to complete the missing information and choose a subscription pack to activate your organization space.
25. Is the registration of the organization paid?
Yes. To activate your organization space, you must choose and purchase a pack offered on the platform.
26. How long does the validation of an organization take?
The validation of your organization is done immediately after payment. The uploaded Commercial Register (RC) allows us to verify and confirm the existence of your organization, which enables the direct activation of your space.
27. How can I manage my organization?
In your dedicated organization space, you can:
- manage your organization’s information,
- add or remove representatives,
- recharge the signature balance,
- track documents in the name of your organization.
You thus have complete control over all operations related to your organization.